Digital marketing
Online Reputation Management
Ongoing oversight to help the business stay aware of new feedback and respond consistently.
Discuss Online Reputation Management
What Online Reputation Management helps with
Keep new customer feedback visible to the people who can respond. Reputation management supports a routine for monitoring agreed review channels and handling responses. We help organise feedback and response drafts so the business can address issues consistently without losing the human context behind a review.
What we can help you put in place
We confirm the deliverables in a written proposal before work begins. A scope for this service can cover:
- Monitoring of agreed public feedback channels
- Response guidance or drafts within approved boundaries
- Escalation and reporting of recurring feedback themes
Important scope considerations
Platform access and supported channels determine coverage. Removing legitimate reviews, resolving private disputes and legal reputation work are not included in ordinary review monitoring.
What to bring to the first conversation
Share your offer, intended audience and the channels you already use. Existing campaign reports can add context, but we also need to understand how your team handles the enquiries or purchases those campaigns generate.
How we work with you
- Define the brief. We review your goals, current setup and the requirements specific to online reputation management.
- Agree the work. Your proposal sets out deliverables, responsibilities, dependencies and commercial terms before implementation or advisory work begins.
- Review the outcome. We walk through the agreed output, explain any limitations and confirm the next steps or ongoing ownership.
Common questions
Can you delete a bad review?
A business cannot simply remove a review because it is negative. Suspected policy violations can be reviewed through the platform process, but the platform decides whether removal is appropriate.
How is this service quoted?
We confirm a quote after reviewing the brief, existing systems and deliverables. Any third-party fees, recurring costs and tax treatment are set out in the proposal. A catalogue indication is not a final project quote.
Your next step
Talk through your online reputation management needs.
Tell us about your current setup and the outcome you want. StrandIT is based in Sydney NSW, Australia.