AI & automation
AI Chatbot
Website assistant for approved questions, lead capture, service guidance and escalation.
Discuss AI Chatbot
What AI Chatbot helps with
Give website visitors a place to ask approved questions and find a useful next step. An AI chatbot can explain services, collect enquiry details and hand a conversation to your team. We define the knowledge it can use and the limits of its role before connecting it to a live site.
What we can help you put in place
We confirm the deliverables in a written proposal before work begins. A scope for this service can cover:
- An approved knowledge set and conversation scope
- Website chat, lead capture and handoff configuration
- Representative question tests and fallback responses
Important scope considerations
AI can produce incorrect answers. Sensitive decisions and account-specific actions need controls and human oversight. Knowledge updates, usage fees and ongoing evaluation should be agreed separately.
What to bring to the first conversation
Bring a real example of the workflow, including the inputs, systems involved and the action you want to happen. We also need to understand the consequences of errors, access boundaries and who should review exceptions.
How we work with you
- Define the brief. We review your goals, current setup and the requirements specific to ai chatbot.
- Agree the work. Your proposal sets out deliverables, responsibilities, dependencies and commercial terms before implementation or advisory work begins.
- Review the outcome. We walk through the agreed output, explain any limitations and confirm the next steps or ongoing ownership.
Common questions
What happens when the chatbot does not know an answer?
We define a fallback that acknowledges the limit and offers an appropriate contact route. The assistant should not invent a policy, price or promise to keep the conversation moving.
How is this service quoted?
We confirm a quote after reviewing the brief, existing systems and deliverables. Any third-party fees, recurring costs and tax treatment are set out in the proposal. A catalogue indication is not a final project quote.
Your next step
Talk through your ai chatbot needs.
Tell us about your current setup and the outcome you want. StrandIT is based in Sydney NSW, Australia.