AI & automation
AI Receptionist
Voice-based answering, common enquiry handling, qualification, booking and human escalation.
Discuss AI Receptionist
What AI Receptionist helps with
Support routine telephone enquiries with a voice workflow designed around your business. An AI receptionist can collect caller details, answer approved questions and help with a defined booking journey. We plan the handoff to a person and the situations the assistant must not handle on its own.
What we can help you put in place
We confirm the deliverables in a written proposal before work begins. A scope for this service can cover:
- Call flows for approved enquiry and booking scenarios
- Voice platform configuration and agreed system connections
- Human escalation, fallback and test-call review
Important scope considerations
Call charges, recording choices, disclosure and coverage need explicit agreement. Emergency handling, sensitive advice and unrestricted account actions are not suitable assumptions for a voice assistant.
What to bring to the first conversation
Bring a real example of the workflow, including the inputs, systems involved and the action you want to happen. We also need to understand the consequences of errors, access boundaries and who should review exceptions.
How we work with you
- Define the brief. We review your goals, current setup and the requirements specific to ai receptionist.
- Agree the work. Your proposal sets out deliverables, responsibilities, dependencies and commercial terms before implementation or advisory work begins.
- Review the outcome. We walk through the agreed output, explain any limitations and confirm the next steps or ongoing ownership.
Common questions
Can callers still speak to a human?
A human handoff or clear callback route should be planned. Availability depends on your operating hours and phone system, and those limits should be reflected in what callers are told.
How is this service quoted?
We confirm a quote after reviewing the brief, existing systems and deliverables. Any third-party fees, recurring costs and tax treatment are set out in the proposal. A catalogue indication is not a final project quote.
Your next step
Talk through your ai receptionist needs.
Tell us about your current setup and the outcome you want. StrandIT is based in Sydney NSW, Australia.